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Why Security Awareness Training Matters

The past seven years have seen a dramatic upheaval in information security. The volume of malware attacks worldwide jumped from the millions to the tens of billions. Small, disjointed threat actors banded together to create ransomware and Ransomware as a Service (RaaS) firms which are highly organized and highly profitable, driving a multi-trillion-dollar global cybercrime industry. Businesses can—and do—spend hundreds of thousands to millions of dollars on infrastructure and services to thwart cyberattacks. If not paired with an effective cybersecurity awareness training program, that spending may amount to nothing more than security theater.

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Essential Requirements for Employee Security Awareness Programs

Employee's and Security Awareness Programs What is training going to look like? Is phishing assessments happening? Why and what should they do? What communication can users expect? Clear examples Who / what will be reaching out I have watched 100s of security awareness programs start without a hitch, and I have watched a few others that caused unintentional confusion and additional support. Here are the three things an MSP needs to communicate to their client's employees before launching a security awareness program.

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How are you measuring incorrectly?

One of the easiest statistics to understand your company’s security awareness program is also one that is easily misinterpreted. I am talking about overall phish percentage. Overall phish percentage is most easily defined as the percentage of users in your company that opened a phishing assessment and took the action that it requested. For some real phishes, this is buying prepaid visa gift cards, for others it is logging into your “microsoft” account.

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